Return and Refund Policy

At The Trendy Jacket, customer satisfaction is important to us. This policy outlines the conditions under which returns, replacements, and refunds are accepted.

1. Return Window

Customers may request a return within 30 days of receiving the order.

2. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item received is damaged, defective, or incorrect.
  • The item must be unused, unworn, and in original condition.
  • All original tags and packaging must be intact.

We may request photo or video evidence to review the issue before approving the return.

3. Non-Returnable Items

  • Custom-made jackets are non-returnable and non-refundable, unless they arrive damaged or defective.
  • Items that are used, worn, or missing tags will not be accepted.

4. How to Request a Return

Customers can request a return through:

  • Email
  • WhatsApp
  • Website Contact Form

Our support team will guide you through the next steps after reviewing your request.

5. Refunds

  • Once the return is approved and received, refunds will be processed within 7 business days.
  • Refunds will be issued via the original payment method or bank transfer, depending on the situation.

6. Replacements

  • Customers may request a replacement instead of a refund.
  • Replacement items will be processed after approval of the return request.

7. Shipping Costs

  • If the return is due to a defect, damage, or our error, we will cover the return shipping cost.
  • For other eligible returns (e.g., size exchange), customers are responsible for shipping costs.
  • For replacements due to size or preference, customers may be required to pay delivery charges for the new item.

8. Size Issues

  • If there is a size issue, customers may request a replacement or refund, provided the item meets the return conditions.

9. Service Availability

We currently do not accept orders from certain regions due to shipping limitations. Customers from restricted locations will not be able to place orders on our website.

By placing an order with The Trendy Jacket, you agree to this Return & Refund Policy.