SHIPPING & DELIVERY
Do you charge for shipping?
Yes, we offer free standard shipping in the United States, United Kingdom, Australia, and Canada.
For other available international locations, a flat shipping fee of $15 is applied at checkout. All shipping charges are clearly shown before payment.
Do you ship worldwide?
We ship to most countries worldwide. However, due to logistical, legal, and operational limitations, we are unable to deliver to certain regions.
If your location is not serviceable, the checkout option may not be available.
What is your order cut-off time?
Our order cut-off time is 5:00 PM (GMT), Monday to Friday.
Orders placed after this time or on weekends are processed on the next business day.
How long will it take for my jacket to arrive?
Orders are delivered within 5–8 business days (Monday to Friday), including processing and shipping time.
- Handling Time: 2 to 3 Business Days.
- Transit Time: 3 to 5 Business Days.
Can I track my package?
Yes, absolutely. Once your courier package is dispatched, we will automatically send you a shipping confirmation email containing a trackable link and ID (via DHL, FedEx, or UPS).
RETURNS, EXCHANGES & REFUNDS
What is your return window?
We accept returns and exchanges within 30 days of delivery.
Do you charge a restocking fee?
No, we do not charge any restocking fees on returns or exchanges.
Who pays for the return shipping cost?
Customers are responsible for return shipping costs, unless the item received is damaged or incorrect.
Where should I send my return item?
Before returning any item, you must contact our support team.
Once approved, we will provide you with the correct return address based on your location.
How long does it take to get a refund?
Refunds are processed within 7 business days after the returned item is received and inspected.
The amount will be refunded to your original payment method.
PAYMENTS & SECURITY
Is it secure to shop on your website?
Yes, our website is protected with SSL encryption, ensuring your personal and payment information is secure.
Which payment methods do you accept?
We accept all major credit and debit cards, along with secure payment options including Stripe, PayPal, and Shopify Payments.
All transactions are processed through trusted and encrypted payment gateways.
CONTACT US
How can I reach customer support?
If you have any questions, feel free to contact us:
Email: support@thetrendyjacket.com
Phone: +44 7311 128289
Address: 23 Lodge Cl, Northampton, NN5 6SH, United Kingdom