Welcome to The Trendy Jacket. Below you can find answers to some of the most common questions about our products, orders, shipping, returns, refunds, and customer support.
General Questions
What is The Trendy Jacket?
The Trendy Jacket is an online outerwear store offering a variety of jacket and coat styles for customers looking for different designs, materials, and seasonal options.
What products do you sell?
Our collection includes different styles of outerwear, such as leather jackets, biker jackets, bomber jackets, denim jackets, cotton jackets, puffer jackets, hooded jackets, suede jackets, blazers, vests, and other seasonal styles
Do you sell jackets for men and women?
Our collection may include styles suitable for different preferences. Please check the individual product page for the available size options, fit, and product details.
How can I choose the right size?
Please review the sizing information provided on the individual product page before placing your order. If you are unsure about sizing, you can contact our customer support team before purchasing.
Products & Product Information
Are the product images accurate?
We make reasonable efforts to display our products accurately. However, colors and appearance may vary slightly depending on your device, screen settings, lighting, and other factors.
Where can I find product details?
Product descriptions, available sizes, materials, features, and other relevant information are provided on the applicable product page.
Are all products available all the time?
Product availability can change. If a product becomes unavailable after an order is placed and before shipment, we may need to cancel the affected order and issue a refund to the original payment method.
Do products come with care instructions?
Where care information is available, it will be provided with the relevant product details. We recommend following the care instructions applicable to your specific item.
Orders
How do I place an order?
Choose the product you want, select the available options such as size where applicable, add it to your shopping cart, and proceed through checkout to complete your purchase.
Can I change my order after placing it?
If you need to make a change, contact our support team as soon as possible. Changes may not be possible once an order has entered processing or has already been shipped.
Can I cancel my order?
Cancellation requests should be submitted as soon as possible.
If you request cancellation within 24 hours of purchase, and the order has not been shipped, you may be eligible for a full refund.
Requests made after 24 hours but before shipment may be subject to applicable cancellation conditions.
Once an order has been shipped, cancellation may no longer be possible.
What happens if an item becomes unavailable after I order?
If an ordered product becomes unavailable before shipment, we may cancel the affected order. If payment has already been received, the applicable refund will be issued to the original payment method.
Shipping & Delivery
How long does delivery take?
Orders are generally processed within 2–3 business days.
After dispatch, estimated transit time is approximately 3–5 business days.
The overall estimated delivery timeframe is approximately 5–8 business days, including processing and transit.
What is the order cut-off time?
Our daily order cut-off time is 5:00 PM UK time (London).
Orders placed after the cut-off time will generally be processed on the next business day
Do you process orders on weekends?
Orders are generally processed Monday through Friday, excluding weekends and applicable public holidays.
Which countries do you ship to?
We ship to eligible destinations where delivery is available.
Free shipping is currently available for eligible orders delivered to:
- United States
- United Kingdom
- Canada
- Australia
Other eligible destinations may have a USD $15 shipping fee per order.
Do you ship to every country?
No. Certain destinations are currently unavailable due to shipping, regulatory, carrier, or operational restrictions.
Please review our Shipping Policy for the complete list of restricted destinations.
How much does shipping cost?
Eligible orders to the United States, United Kingdom, Canada, and Australia currently qualify for free shipping.
For other eligible destinations, the applicable shipping fee is USD $15 per order.
The final applicable shipping charge is displayed during checkout.
Do you deliver to P.O. Boxes?
No. We currently do not deliver to P.O. Box addresses.
Please provide a valid residential or business address when placing your order.
Order Tracking
Will I receive a tracking number?
Yes. Once your order has been dispatched, available tracking information will be provided.
When will my tracking information become active?
Tracking information may take some time to become active after the package has been handed over to the shipping carrier.
Which shipping companies do you use?
Depending on the destination and available service, orders may be shipped using carriers such as:
- DHL
- FedEx
- UPS
What should I do if my tracking information has not updated?
If your tracking information has not updated for some time, contact our customer support team with your order number so we can review the available shipment information.
Customs & Import Charges
Will I have to pay customs or import charges?
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless specifically stated otherwise at checkout, these charges are not included in the product price or shipping charge.
Who is responsible for customs fees?
Any applicable customs duties, taxes, or import-related charges are generally the responsibility of the customer.
Customers should check their local import requirements before placing an international order.
Returns
Do you accept returns?
Yes. Eligible products may be returned within 30 days from the date the order is marked as delivered, subject to the conditions in our Return, Refund & Exchange Policy.
What condition must an item be in to qualify for a return?
The item should:
- Be unworn and unused.
- Be unwashed.
- Have original tags attached.
- Be free from stains, odors, perfume, smoke, pet hair, or other signs of use.
- Not be altered or damaged after delivery.
- Include original packaging where reasonably possible.
Are custom or personalized products returnable?
Custom-made or personalized products are generally not eligible for return, refund, or exchange.
Do I need approval before returning an item?
Yes. Please contact our customer support team and receive return instructions before sending anything back.
Unauthorized returns may not be accepted.
Where should I send my return?
After your return request is approved, our customer support team will provide the appropriate return warehouse address.
Please send the package only to the address provided by our support team.
Who pays return shipping?
Unless the return is related to an error attributable to The Trendy Jacket, customers are generally responsible for the cost of returning an approved item.
Refunds
How long does a refund take?
After an approved return has been received and inspected, the refund is generally processed within 7 business days.
After the refund is issued, your bank, card issuer, or payment provider may require an additional 5–10 business days for the amount to appear in your account.
How will I receive my refund?
Approved refunds are issued to the original payment method used for the purchase.
What happens if my returned item does not meet the return conditions?
If an item does not satisfy the return requirements, the refund or exchange request may be declined.
Our team will review the returned product before approving the refund.
Exchanges
Can I exchange an item?
Yes. Eligible products may be exchanged within 30 days from the delivery date, subject to our Exchange Policy.
What condition must an exchange item be in?
The item must meet the applicable return conditions, including being unworn, unused, unwashed, and free from damage or signs of use.
What if the replacement item costs more?
If the replacement item has a higher price, you will need to pay the difference before the replacement order is shipped.
What if the replacement item costs less?
If the replacement item costs less, the applicable price difference may be refunded to the original payment method after the exchange is approved.
Damaged, Defective or Incorrect Orders
What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery.
Provide your order number and clear photographs of the item and packaging. An unboxing video may also be helpful if available.
What if I receive the wrong product?
Contact our support team within 48 hours of delivery and provide your order details and photographs of the item received.
We will review the issue and determine an appropriate solution.
What if the courier damaged my package?
Contact us as soon as possible with photographs and order information. Where appropriate, we may work with the shipping carrier to investigate the issue.
Lost or Failed Deliveries
What happens if my package is lost?
The carrier may make multiple delivery attempts according to its local procedures.
If the parcel cannot be delivered, it may be returned to the sender.
If another shipment is required because of an unsuccessful delivery, additional shipping charges may apply depending on the circumstances.
What happens if delivery cannot be completed?
Contact us as soon as you notice an issue with your shipment.
We may review the tracking information and coordinate with the carrier where appropriate. If the carrier confirms that the package has been lost, we will determine an appropriate resolution based on the circumstances.
What if I entered the wrong address?
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address results in a failed delivery, return, or reshipment, additional shipping costs may apply.
Payment & Security
What payment methods can I use?
Available payment methods are displayed during checkout and may vary depending on your location and the payment services available.
Is my payment information secure?
Payments are processed through payment service providers using security measures designed to protect payment information.
The Trendy Jacket does not store or directly access your complete credit or debit card details.
Customer Support
How can I contact The Trendy Jacket?
You can contact our support team through:
Email: support@thetrendyjacket.com
Phone: +447311128289
Operating Hours: Monday to Friday | 09:00 AM – 05:00 PM
How quickly will you respond?
We aim to respond to customer enquiries as soon as reasonably possible during our operating hours.
What information should I provide when contacting you about an order?
For order-related questions, please provide:
- Your order number
- The email address used for the order
- A brief explanation of your question or concern
- Photos or other supporting information where relevant
This helps our team locate your order and assist you more efficiently.
Still Have a Question?
If you cannot find the answer to your question here, please contact our customer support team.
The Trendy Jacket
Company Registered: THE LEATHER HAWK LTD
Address: 23 Lodge Cl, Northampton, NN5 6SH, United Kingdom
Email: support@thetrendyjacket.com
Phone: +447311128289
Operating Hours: Monday to Friday | 09:00 AM – 05:00 PM
We’ll be happy to assist you.