Privacy policy

Effective Date: August 13, 2026

At The Trendy Jacket, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

The Trendy Jacket is operated by THE LEATHER HAWK LTD, United Kingdom.

1. Information We May Collect

When you use our website, place an order, or contact us, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing and shipping address
Order and purchase information
Information you provide when contacting our customer support team

Device and Technical Information

We may automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device type
Operating system
Time zone
Referring website or source
Pages viewed and website interactions
Date and time of visits
Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

Process and fulfill orders
Process payments
Arrange delivery and provide order updates
Send order confirmations and service-related communications
Provide customer support
Process returns, refunds, and exchanges
Help prevent fraud and unauthorized transactions
Improve our website, products, and customer experience
Understand website usage and performance
Meet legal, regulatory, and accounting requirements

3. Payment Information

Payments are processed through third-party payment providers.

The Trendy Jacket does not store or directly access your complete payment card details. Payment providers process your payment information according to their own privacy and security policies.

4. Sharing Your Information

We do not sell or rent your personal information for our own marketing purposes.

We may share information when necessary with trusted service providers that help us operate our business, including:

Payment processing providers
Shipping and delivery providers
Website hosting and technology providers
Security and fraud prevention services
Analytics providers
Customer support services

We may also disclose information when required by law, legal process, or to protect our legal rights, customers, website, or business.

5. Cookies

We use cookies and similar technologies to help our website function properly and improve your experience.

Cookies may be used for:

Shopping cart functionality
Saving preferences
Website functionality
Traffic and performance analysis
Security

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Analytics

We use Google Analytics to understand how visitors use our website and to help us improve website performance and user experience.

Google Analytics may collect information about your device, website interactions, and browsing activity according to Google's applicable policies.

7. Privacy Choices and Rights

Depending on where you live and applicable laws, you may have rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Object to or request restriction of certain processing
Withdraw consent where processing is based on consent
Request a copy of your information where applicable

We may need to verify your identity before completing certain requests.

8. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information related to:

Orders and customer support
Returns, refunds, and exchanges
Tax and accounting records
Disputes and legal claims
Legal and regulatory requirements

When information is no longer needed, we may delete or anonymize it where appropriate.

9. International Data Processing

Some of our service providers may process information in countries outside your country of residence.

Where information is transferred internationally, we take reasonable steps to protect your personal information and handle it in accordance with applicable requirements.

10. Marketing Communications

If you subscribe to promotional communications, we may send you information about products, offers, or promotions.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email.

Even if you unsubscribe from marketing communications, we may still send essential service-related communications, such as order confirmations, shipping updates, or information about your account or transactions.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we may take reasonable steps to remove it.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

These third parties may have their own privacy policies and practices. The Trendy Jacket is not responsible for the privacy practices of third-party websites or services that we do not control.

13. Security

We use reasonable administrative, technical, and organizational measures to help protect personal information.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any updates will be posted on this page with the revised effective date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, you can contact us:

The Trendy Jacket
Operated by: THE LEATHER HAWK LTD, United Kingdom
Address: 23 Lodge Close, Northampton, NN5 6SH, United Kingdom
Email: support@thetrendyjacket.com
Phone: +447311128289
Operating Hours: Monday to Friday | 09:00am – 05:00pm