Privacy policy

Effective Date: August 13, 2026

At The Trendy Jacket, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you when you use our website or purchase our products.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

When you browse our website, contact us, or place an order, we may collect information necessary to operate our website and provide our services.

Personal Information

Depending on how you interact with us, this may include:

Full name
Email address
Phone number
Billing address
Shipping address
Order and purchase information
Information you provide when contacting customer support

Device and Technical Information

Certain information may be collected automatically when you visit our website, such as:

IP address
Browser type
Device type
Operating system
Time zone
Referring pages or websites
Pages viewed
Date and time of website visits
Cookies and similar technologies

This information may help us maintain website functionality, security, and performance.

2. How We Use Information

We may use collected information for legitimate business purposes, including:

Processing and fulfilling orders.
Confirming and managing payments.
Arranging delivery of purchased products.
Sending order confirmations and shipping updates.
Responding to customer enquiries.
Providing customer support.
Processing returns, refunds, and exchanges.
Detecting and preventing fraudulent or unauthorized transactions.
Improving our website and shopping experience.
Understanding website usage and performance.
Meeting applicable legal, regulatory, and accounting requirements.

We use personal information only for appropriate business purposes and as permitted by applicable law.

3. Payment Information

Payments made through our website may be handled by third-party payment providers.

The Trendy Jacket does not store or directly access your complete credit or debit card details.

Payment providers may process payment information according to their own privacy policies and security procedures.

4. Sharing Information

We do not sell or rent your personal information to third parties for their own marketing purposes.

We may share information with service providers when necessary to operate our business, such as:

Payment service providers
Shipping and courier companies
Website hosting providers
Website technology providers
Security providers
Analytics providers
Customer support services

Only information reasonably necessary for the relevant service may be shared.

We may also disclose information when required to do so by applicable law, legal proceedings, court orders, or valid government requests.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and understand how visitors use our website.

Cookies may help us:

Keep items in your shopping cart.
Remember certain preferences.
Improve website functionality.
Understand website traffic and performance.
Support website security.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Analytics

We may use Google Analytics to understand how visitors interact with our website and to evaluate website performance.

Analytics information may include pages visited, general device information, traffic sources, and other usage information.

Google Analytics operates according to Google's own terms and privacy practices.

7. Your Privacy Choices and Rights

Depending on your location and applicable privacy laws, you may have rights relating to your personal information.

These may include the right to:

Request access to personal information we hold about you.
Ask us to correct inaccurate information.
Request deletion of information where legally permitted.
Object to or request restrictions on certain processing.
Withdraw consent where processing is based on consent.
Request a copy of your information where applicable.

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before completing certain requests.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

This may include the time needed to:

Complete orders and provide customer support.
Process returns, refunds, and exchanges.
Maintain appropriate business records.
Meet legal, tax, and accounting obligations.
Resolve disputes.
Protect our legal rights and enforce our policies.

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. International Data Processing

As The Trendy Jacket serves customers in different countries, information may be processed or transferred across borders when necessary to operate our website, process orders, provide services, or work with our service providers.

Where applicable, we take reasonable steps to handle personal information in accordance with relevant privacy requirements.

10. Marketing Communications

If you choose to subscribe to promotional emails or other marketing communications, we may use your email address to send information about products, offers, or updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the relevant message.

Even after opting out of marketing communications, we may still contact you with essential service-related information, such as order confirmations, shipping updates, or responses to customer support requests.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly request or collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to remove it where appropriate.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

Those third parties operate under their own privacy policies and terms. The Trendy Jacket is not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Information Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When changes are made, the updated version will be published on this page together with the revised effective date.

We encourage customers to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Address: 23 Lodge Close, Northampton, NN5 6SH, United Kingdom
Email: support@thetrendyjacket.com
Phone: +447311128289
Operating Hours: Monday to Friday | 09:00 AM – 05:00 PM