Shipping policy

Effective Date: August 13, 2026

At The Trendy Jacket, we aim to provide a clear and reliable shipping experience for our customers. This Shipping Policy explains how orders are processed, estimated delivery times, shipping charges, tracking, and other important delivery information.

Please review this policy before placing an order.

Order Processing

Orders are generally processed within 2–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and applicable public holidays.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM UK time (London).

Orders placed after 5:00 PM UK time will generally be processed on the next business day.

The processing period and carrier transit period are separate parts of the delivery process.

Delivery & Transit Time

After an order has been dispatched, the estimated transit time is 3–5 business days.

The overall estimated delivery timeframe is approximately 5–8 business days, including order processing and transit.

Delivery estimates are provided as a reasonable estimate and are not a guaranteed delivery date. Actual delivery may vary because of circumstances outside our reasonable control, including:

Public holidays
High-volume shopping periods
Severe weather
Customs processing
Courier delays
Transportation disruptions
Other unexpected delivery circumstances

If your order experiences a delay, our customer support team can assist with available tracking information.

Shipping Charges

Free Shipping

We currently provide free standard shipping for eligible orders delivered to:

United States
United Kingdom
Canada
Australia

Other Eligible Destinations

For other eligible destinations, a flat shipping fee of USD $15 per order applies. Kazakhstan: A flat shipping fee of USD $25.00 per order applies.

The applicable shipping charge will be shown during checkout before the order is submitted.

Shipping availability and charges may vary depending on the destination.

Countries We Currently Do Not Ship To

At this time, we do not accept orders for delivery to the following destinations:

Afghanistan
Bangladesh
Belarus
Burundi
Central African Republic
Chad
China
Congo Republic
Crimea
Cuba
Democratic Republic of the Congo
Donetsk People's Republic
Eritrea
India
Iran
Iraq
Israel
Libya
Lugansk People's Republic
Myanmar
North Korea
Pakistan
Russia
Somalia
South Sudan
Sri Lanka
Sudan
Syria
Venezuela
Yemen

Orders submitted with delivery addresses in restricted destinations may be cancelled and refunded.

Shipping Carriers

Depending on the destination and available service, orders may be shipped using established international courier services, including:

DHL
FedEx
UPS

The carrier selected for an order may depend on the delivery destination and the shipping service available for that order.

Order Tracking

Once your order has been dispatched, we will provide shipping confirmation and available tracking information.

You can use the tracking number provided to follow the progress of your shipment.

Tracking information may take some time to become active after the package has been handed to the carrier.

Customs, Duties & Import Taxes

For international deliveries, customs duties, import taxes, VAT, brokerage charges, or other government-imposed fees may apply depending on the destination country's regulations.

Unless specifically stated otherwise at checkout, these charges are not included in the product price or shipping charge.

Any applicable customs duties, taxes, or import-related charges are the responsibility of the customer.

Customers are also responsible for complying with applicable import requirements in their destination country.

P.O. Box Addresses

At this time, we do not deliver to P.O. Box addresses.

Please provide a complete and valid residential or business delivery address when placing your order.

Multiple Orders

Each order is processed separately.

If you place multiple separate orders, shipping charges will be calculated separately according to the shipping destination and applicable shipping conditions.

For eligible destinations offering free shipping, the applicable shipping charge will remain free. For other eligible destinations, the USD $15 shipping fee applies per order.

Failed Delivery Attempts

The delivery carrier may make multiple delivery attempts depending on its local delivery procedures.

If a package cannot be delivered because the recipient is unavailable or the delivery cannot otherwise be completed, the parcel may be returned to the sender.

If a returned parcel needs to be shipped again, additional shipping charges may apply and may be the responsibility of the customer where the failed delivery was not caused by The Trendy Jacket.

Incorrect Shipping Information

Customers are responsible for entering complete and accurate shipping information at checkout.

If an incorrect or incomplete address causes a delivery failure, delay, return, or reshipment, additional shipping costs may apply.

The Trendy Jacket cannot be responsible for delivery problems resulting from incorrect information supplied by the customer.

Shipping Restrictions

Shipping availability may be affected by:

Local regulations
International shipping restrictions
Carrier limitations
Customs requirements
Sanctions or other legal restrictions
Circumstances outside our reasonable control

We reserve the right to decline or cancel an order when delivery to the selected destination is not available or cannot legally or operationally be completed.

Contact Us About Shipping

If you have questions about your order, delivery status, tracking information, or this Shipping Policy, please contact our customer support team.

Address: 23 Lodge Close, Northampton, NN5 6SH, United Kingdom
Email: support@thetrendyjacket.com
Phone: +447311128289
Operating Hours: Monday to Friday | 09:00 AM – 05:00 PM