Processing & Delivery Time

• Order Cut-Off Time: 5:00 PM (orders placed after this time will be processed the next business day)
• Processing Time: 2–3 business days
• Transit Time: 3–5 business days
• Estimated Delivery Time: 5–8 business days

Orders are processed on business days (Saturday included, Sunday and public holidays excluded).

Shipping Partners

We ship using trusted international carriers such as DHL, FedEx, and UPS.

Order Tracking

Once your order has been shipped, a tracking number will be provided within 24 hours via email so you can monitor your shipment.

Customs Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees as determined by your country’s regulations. These charges are the responsibility of the customer.

Order Cancellation Policy

• Orders can be canceled within 24 hours of placement for a full refund.
• After 24 hours, orders may already be in processing. In such cases, a partial refund may be issued after deducting applicable processing or production costs.
• Once an order has been shipped, it cannot be canceled.

Address Accuracy

Customers are responsible for providing accurate shipping details. If incorrect information is provided, it may result in delays or unsuccessful delivery.

If an order cannot be delivered due to incorrect address details, customers may be responsible for additional shipping charges for reshipment.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us within a reasonable time. We will assist you in resolving the issue with the shipping carrier and provide support where applicable.

Additional Information

• Delivery times may vary depending on location, customs clearance, and external factors beyond our control.
• During peak seasons or holidays, shipping times may be slightly extended.

If you have any questions, please feel free to contact our support team.

Thank you for shopping with The Trendy Jacket!

3. Non-Returnable Items

• Custom-made jackets are non-returnable and non-refundable, unless they arrive damaged or defective.
• Items that are used, worn, or missing tags will not be accepted.

4. How to Request a Return

Customers can request a return through:

• Email
• WhatsApp
• Website Contact Form

Our support team will guide you through the next steps after reviewing your request.

5. Refunds

• Once the return is approved and received, refunds will be processed within 7 business days.
• Refunds will be issued via the original payment method or bank transfer, depending on the situation.

6. Replacements

• Customers may request a replacement instead of a refund.
• Replacement items will be processed after approval of the return request.

7. Shipping Costs

• If the return is due to a defect, damage, or our error, we will cover the return shipping cost.
• For other eligible returns (e.g., size exchange), customers are responsible for shipping costs.
• For replacements due to size or preference, customers may be required to pay delivery charges for the new item.

8. Size Issues

• If there is a size issue, customers may request a replacement or refund, provided the item meets the return conditions.

9. Service Availability

We currently do not accept orders from certain regions due to shipping limitations. Customers from restricted locations will not be able to place orders on our website.

By placing an order with The Trendy Jacket, you agree to this Return & Refund Policy.