We’re Here to Help
Have a question about a product, your order, shipping, returns, or anything else?
The The Trendy Jacket customer support team is here to help. Whether you need assistance before placing an order or need support after your purchase, feel free to contact us.
We aim to provide clear and helpful assistance and respond to enquiries as soon as reasonably possible during our business hours.
Contact The Trendy Jacket
Customer Support
Email: support@thetrendyjacket.com
Phone: +44 7311128289
Business Hours:
Monday to Friday
09:00 AM – 05:00 PM
Response Time:
We aim to respond within 24 business hours.
Contact us
Helpful Tip
If your enquiry is about an existing order, including your order number in your message can help us locate your order and respond more efficiently.
What Can We Help You With?
Product Questions
Need more information about a jacket, available sizes, materials, colors, or product features?
Send us your question and our support team will be happy to assist.
Order Support
If you have already placed an order and need help with your order status, order details, or another order-related question, please include your order number when contacting us.
Shipping & Delivery
For questions about delivery times, shipping charges, tracking information, delivery issues, or shipping destinations, contact our support team.
You can also review our Shipping Policy for detailed shipping information.
Returns & Refunds
If you need to request a return, refund, or exchange, please contact us before sending your item back.
Our team will review your request and provide the appropriate instructions.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
For faster assistance, include your order number and clear photographs of the product and packaging.
Before Contacting Us
For common questions, you may find the information you need in our Frequently Asked Questions section.
You can also review:
- Shipping Policy – Delivery times, shipping charges, tracking, and shipping restrictions.
- Return, Refund & Exchange Policy – Return eligibility, refunds, exchanges, and return instructions.
- Privacy Policy – How we collect and handle personal information.
- Terms & Conditions – Terms governing purchases and use of our website.
Our Business Information
Company Registered: THE LEATHER HAWK LTD
Website Name: The Trendy Jacket
Website: https://thetrendyjacket.com/
Address: 23 Lodge Close, Northampton, NN5 6SH, United Kingdom
Email:support@thetrendyjacket.com
Phone: +44 7311128289
Operating Hours: Monday to Friday | 09:00 AM – 05:00 PM
Response Time: We aim to respond within 24 Business Hours.
We’d Love to Hear From You
Your questions and feedback are important to us. Whether you're looking for product information, need help with an order, or simply have a general enquiry, don't hesitate to get in touch.
The Trendy Jacket is committed to providing a straightforward online shopping experience and helpful customer support.
Contact us today — we're here to help.