At The Trendy Jacket, we want our customers to have a straightforward experience when requesting a return, refund, or exchange. This policy explains when an item can be returned, how to request a return, where approved returns should be sent, and how refunds and exchanges are handled.
Please review the following conditions before sending any product back.
30-Day Return Period
We accept eligible return requests within 30 days from the date your order is marked as delivered.
Customers must contact our support team within this period to request a return, refund, or exchange. Requests received after the 30-day period may not be accepted.
Return Conditions
To be eligible for a return, the product should:
- Be in its original condition.
- Be unworn, unused, and unwashed.
- Have its original tags attached.
- Be free from stains, odors, perfume, smoke, pet hair, or other signs of use.
- Not have been altered, modified, or damaged after delivery.
- Include the original packaging where reasonably possible.
Products that do not meet these conditions may be rejected and may not be eligible for a refund or exchange.
Items That Cannot Be Returned
The following products are generally not eligible for return, refund, or exchange:
- Custom-made or personalized products.
- Products that have been worn, washed, altered, or damaged after delivery.
- Products returned without prior authorization from The Trendy Jacket.
Order Cancellation
Customers may request cancellation within 24 hours of placing an order, provided the order has not already been shipped. If a cancellation request is received after 24 hours but before shipment, a 20% restocking fee may apply. Approved cancellation refunds will be processed according to the applicable refund procedures.
Once an order has been shipped, cancellation requests cannot be accepted.
How to Request a Return
Before sending anything back, please contact our customer support team and provide:
- Your order number.
- The reason for your return request.
- Clear photographs of the product.
- Any additional information or evidence requested by our support team.
Our team will review your request and, if approved, provide the return instructions and the appropriate return warehouse address.
Please do not send a product to an address found elsewhere on our website or to an address provided without authorization. Only use the return address supplied by our customer support team for your approved return.
Return Shipping Costs
Unless the return is due to an error attributable to The Trendy Jacket, customers are responsible for the cost of returning an approved item.
We do not normally provide prepaid return shipping labels unless we specifically agree to do so.
After your return request has been approved, our support team will tell you where the package should be sent.
Return Warehouse Location
The return address is not a single public address because the appropriate return location may depend on the customer's location and the order.
After approval, our support team will provide the applicable return warehouse address.
Customers must send the package only to the address provided by our support team.
Refund Process
Once the returned product reaches the designated warehouse, it will be inspected to confirm that it satisfies the return requirements.
If the returned item is approved, the refund will be processed to the original payment method within 7 business days.
After we issue the refund, your bank, card issuer, or payment provider may require an additional 5–10 business days for the funds to appear in your account.