Pretty Little Thing White Puffer Jacket

Style 01 / Female / XS

$129.00

$129.00 $188.00

Premium quality

High quality leather built to last

Comfort Fit

Designed for all-day comfort

Timeless Style

Classic design that goes out of style

Perfect Gift

An ideal gift for any occassion

At The Trendy Jacket, we aim to provide a clear and reliable shipping experience for our customers. This Shipping Policy explains how orders are processed, estimated delivery times, shipping charges, tracking, and other important delivery information.

Please review this policy before placing an order.

Order Processing

Orders are generally processed within 3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and applicable public holidays.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM UK time (London).

Orders placed after 5:00 PM UK time will generally be processed on the next business day.

The processing period and carrier transit period are separate parts of the delivery process.

Delivery & Transit Time

After an order has been dispatched, the estimated transit time is 5–7 business days.

The overall estimated delivery timeframe is approximately 8–10 business days, including order processing and transit.

Delivery estimates are provided as a reasonable estimate and are not a guaranteed delivery date. Actual delivery may vary because of circumstances outside our reasonable control, including:

Public holidays
High-volume shopping periods
Severe weather
Customs processing
Courier delays
Transportation disruptions
Other unexpected delivery circumstances

If your order experiences a delay, our customer support team can assist with available tracking information.

Shipping Charges

Free Shipping

We currently provide free standard shipping for eligible orders delivered to:

United States
United Kingdom
Canada
Australia

Other Eligible Destinations

For other eligible destinations, a flat shipping fee of USD $15 per order applies.

Kazakhstan: A flat shipping fee of USD $25.00 per order applies.

The applicable shipping charge will be shown during checkout before the order is submitted.

Shipping availability and charges may vary depending on the destination.

Countries We Currently Do Not Ship To

At this time, we do not accept orders for delivery to the following destinations:

Afghanistan
Bangladesh
Belarus
Burundi
Central African Republic
Chad
China
Congo Republic
Crimea
Cuba
Democratic Republic of the Congo
Donetsk People's Republic
Eritrea
India
Iran
Iraq
Israel
Libya
Lugansk People's Republic
Myanmar
North Korea
Pakistan
Russia
Somalia
South Sudan
Sri Lanka
Sudan
Syria
Venezuela
Yemen

Orders submitted with delivery addresses in restricted destinations may be cancelled and refunded.

Shipping Carriers

Depending on the destination and available service, orders may be shipped using established international courier services, including:

DHL
FedEx
UPS

The carrier selected for an order may depend on the delivery destination and the shipping service available for that order.

Order Tracking

Once your order has been dispatched, we will provide shipping confirmation and available tracking information.

You can use the tracking number provided to follow the progress of your shipment.

Tracking information may take some time to become active after the package has been handed to the carrier.

Customs, Duties & Import Taxes

For international deliveries, customs duties, import taxes, VAT, brokerage charges, or other government-imposed fees may apply depending on the destination country's regulations.

Unless specifically stated otherwise at checkout, these charges are not included in the product price or shipping charge.

Any applicable customs duties, taxes, or import-related charges are the responsibility of the customer.

Customers are also responsible for complying with applicable import requirements in their destination country.

P.O. Box Addresses

At this time, we do not deliver to P.O. Box addresses.

Please provide a complete and valid residential or business delivery address when placing your order.

Multiple Orders

Each order is processed separately.

If you place multiple separate orders, shipping charges will be calculated separately according to the shipping destination and applicable shipping conditions.

For eligible destinations offering free shipping, the applicable shipping charge will remain free. For other eligible destinations, the USD $15 shipping fee applies per order.

Failed Delivery Attempts

The delivery carrier may make multiple delivery attempts depending on its local delivery procedures.

If a package cannot be delivered because the recipient is unavailable or the delivery cannot otherwise be completed, the parcel may be returned to the sender.

If a returned parcel needs to be shipped again, additional shipping charges may apply and may be the responsibility of the customer where the failed delivery was not caused by The Trendy Jacket.

Incorrect Shipping Information

Customers are responsible for entering complete and accurate shipping information at checkout.

If an incorrect or incomplete address causes a delivery failure, delay, return, or reshipment, additional shipping costs may apply.

The Trendy Jacket cannot be responsible for delivery problems resulting from incorrect information supplied by the customer.

Shipping Restrictions

Shipping availability may be affected by:

Local regulations
International shipping restrictions
Carrier limitations
Customs requirements
Sanctions or other legal restrictions
Circumstances outside our reasonable control

We reserve the right to decline or cancel an order when delivery to the selected destination is not available or cannot legally or operationally be completed.

Contact Us About Shipping

If you have questions about your order, delivery status, tracking information, or this Shipping Policy, please contact our customer support team.

Address: 23 Lodge Close, Northampton, NN5 6SH, United Kingdom
Email: support@thetrendyjacket.com
Phone: +447311128289
Operating Hours: Monday to Friday | 09:00 AM – 05:00 PM

We aim to respond to customer enquiries as soon as reasonably possible during our operating hours.

Policy Updates

We may update this Shipping Policy when our shipping arrangements, delivery services, or business practices change.

Any revised version will be published on this page with its updated effective date.

At The Trendy Jacket, we want our customers to have a straightforward experience when requesting a return, refund, or exchange. This policy explains when an item can be returned, how to request a return, where approved returns should be sent, and how refunds and exchanges are handled.

Please review the following conditions before sending any product back.

30-Day Return Period

We accept eligible return requests within 30 days from the date your order is marked as delivered.

Customers must contact our support team within this period to request a return, refund, or exchange. Requests received after the 30-day period may not be accepted.

Return Conditions

To be eligible for a return, the product should:

Be in its original condition.
Be unworn, unused, and unwashed.
Have its original tags attached.
Be free from stains, odors, perfume, smoke, pet hair, or other signs of use.
Not have been altered, modified, or damaged after delivery.
Include the original packaging where reasonably possible.

Products that do not meet these conditions may be rejected and may not be eligible for a refund or exchange.

Items That Cannot Be Returned

The following products are generally not eligible for return, refund, or exchange:

Custom-made or personalized products.
Products that have been worn, washed, altered, or damaged after delivery.
Products returned without prior authorization from The Trendy Jacket.

Order Cancellation

Customers may request cancellation within 24 hours of placing an order, provided the order has not already been shipped. If a cancellation request is received after 24 hours but before shipment, a 20% cancellation fee may apply. Approved cancellation refunds will be processed according to the applicable refund procedures.

Once an order has been shipped, cancellation requests cannot be accepted.

How to Request a Return

Before sending anything back, please contact our customer support team and provide:

Your order number.
The reason for your return request.
Clear photographs of the product.
Any additional information or evidence requested by our support team.

Our team will review your request and, if approved, provide the return instructions and the appropriate return warehouse address.

Please do not send a product to an address found elsewhere on our website or to an address provided without authorization. Only use the return address supplied by our customer support team for your approved return.

Return Shipping Costs

Unless the return is due to an error attributable to The Trendy Jacket, customers are responsible for the cost of returning an approved item.

We do not normally provide prepaid return shipping labels unless we specifically agree to do so.

After your return request has been approved, our support team will tell you where the package should be sent.

Return Warehouse Location

The return address is not a single public address because the appropriate return location may depend on the customer's location and the order.

After approval, our support team will provide the applicable return warehouse address.

Customers must send the package only to the address provided by our support team.

Refund Process

Once the returned product reaches the designated warehouse, it will be inspected to confirm that it satisfies the return requirements.

If the returned item is approved, the refund will be processed to the original payment method within 7 business days.

After we issue the refund, your bank, card issuer, or payment provider may require an additional 5–10 business days for the funds to appear in your account.

Exchange Policy

Eligible products may be exchanged within 30 days from the delivery date.

The item must satisfy the same condition requirements described in this policy, including being unworn, unused, unwashed, and free from damage or other signs of use.

Exchange requests must be approved by our customer support team before the item is returned.

Exchange Price Difference

If the replacement product costs less than the original item, the difference will be refunded to the original payment method after the exchange is approved.

If the replacement product costs more, the customer must pay the remaining difference before the replacement item is shipped.

Exchange Shipping

Customers are responsible for the cost of returning the original product for an exchange.

Once the returned item has been received and approved, replacement shipping will be handled according to the applicable shipping conditions for the customer's destination.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us within 48 hours of delivery.

Please provide:

Your order number.
Clear photographs of the product.
Photographs of the packaging.
An unboxing video, if available.

Our team will review the information and determine the appropriate resolution.

If the issue is confirmed to have resulted from an error by The Trendy Jacket, an appropriate solution may include a replacement, exchange, or refund. If a return is required because The Trendy Jacket sent an incorrect, damaged, or defective item, The Trendy Jacket will cover the applicable return shipping cost.

If the issue appears to have occurred during transportation, we may work with the shipping carrier to investigate the matter.

Lost Packages

If your package appears to have been lost during transit, please contact us as soon as possible.

We will review the available tracking information and, where appropriate, coordinate with the shipping carrier to investigate the shipment.

If the carrier confirms that the package has been lost, we will determine an appropriate resolution based on the circumstances, which may include a replacement or refund.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an incorrect or incomplete address causes a delivery problem or requires the package to be shipped again, any additional shipping costs may be the customer's responsibility.

Refused Deliveries

If a customer refuses delivery without an error on the part of The Trendy Jacket, the original shipping charges may not be refundable.

Any additional return shipping or handling costs resulting from the refused delivery may also be deducted from an eligible refund.

Contact Us

For return, refund, or exchange requests, please contact us before sending any product back.

Address: 23 Lodge Close, Northampton, NN5 6SH, United Kingdom
Email: support@thetrendyjacket.com
Phone: +447311128289
Operating Hours: Monday to Friday | 09:00 AM – 05:00 PM

We aim to respond to customer enquiries as soon as reasonably possible during our operating hours.

Policy Updates

We may update this policy when our return, refund, or exchange procedures change. Any revised policy will be published on this page with the updated effective date.