Shipping Policy

At The Trendy Jacket, we want your shopping experience to be smooth from the moment you place your order until it arrives at your doorstep. This Shipping Policy explains our shipping costs, delivery times, and other important information.

1. Shipping Costs

We believe in clear and transparent pricing.

• Free Shipping is available for customers in the United States, United Kingdom, Canada, and Australia.
• For all other eligible countries, we charge a flat shipping fee of $15 USD per item. The shipping cost will always be shown at checkout before you complete your purchase.

2. Order Processing & Delivery Time

We work hard to prepare every order as quickly as possible.

• Orders placed before 5:00 PM begin processing on the same business day.
• Orders placed after 5:00 PM will be processed on the next business day.
• Order processing usually takes 2–3 business days.
• Once your order has been shipped, delivery typically takes 3–5 business days.

In most cases, your order will arrive within 5–8 business days.

Our business days are Monday through Friday. Orders are not processed on weekends or public holidays.

3. Shipping Partners & Order Tracking

We work with trusted international shipping carriers, including DHL, FedEx, and UPS, to ensure safe and reliable delivery.

Once your order has been shipped, you will receive a tracking number by email within 24 hours, allowing you to monitor your shipment until it reaches your destination.

4. Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If an order is returned to us because of an incorrect address, incomplete information, or unsuccessful delivery attempts, additional shipping charges may apply to resend the package.

5. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other local fees depending on your country's regulations.

These charges are determined by your local customs authority and are the responsibility of the customer. They are not included in our product prices or shipping charges.

6. Shipping Delays & Lost Packages

While we do our best to deliver every order on time, unexpected delays can occasionally happen due to weather conditions, customs clearance, public holidays, or courier-related issues.

If your order is delayed, arrives damaged, or appears to be lost during transit, please contact our customer support team. We'll work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Contact Us:

Company Registered: THE LEATHER HAWK LTD

Website Name: The Trendy Jacket

Website Link: https://thetrendyjacket.com/

Email: support@thetrendyjacket.com

Head Office Address: 23 lodges close Northampton NN5 6SH

Phone: +447476888071

Business Hours: Monday to Friday, 9 AM to 5 PM

Return and Refund Policy

At The Trendy Jacket, we want you to shop with confidence. If your order arrives with an issue or isn't what you expected, we're here to help. Our return process is designed to be simple, fair, and easy to follow.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

Returns are accepted if:

• The item arrived damaged.
  
• You received the wrong item.
  
• The product has a manufacturing defect.
  

To be eligible for a return, the item must be:

• Unused and unworn.
  
• In its original condition.
  
• Returned with all original tags and packaging.
  

To help us review your request, we may ask for photos or a short video showing the issue.

2. Non-Returnable Items

The following items cannot be returned:

• Custom-made jackets produced according to your requested measurements or specifications.
  
• Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags and packaging.
  

If a custom-made item arrives damaged or defective, please get in touch with our support team, and we will work with you to find a suitable solution.

3. How to Request a Return

To start a return request, please get in touch with our customer support team through:

• Email
  
• WhatsApp
  
• Our Contact Us form
  

Once we receive your request, we'll provide the necessary return instructions and guide you through the process.

4. Order Cancellation

If you need to cancel an order, please get in touch with us as soon as possible.

• Orders canceled within 24 hours of purchase are eligible for a full refund.
  
• Once an order has been shipped, it can no longer be canceled.
  
• After delivery, any request will be handled according to this Returns & Refund Policy.
  

5. Refunds & Exchanges

If you notice any issue with your jacket or need to return it for any eligible reason, please contact our support team to begin the return process.

Once you return the item to us, our team will carefully inspect it to ensure it meets the conditions outlined in this policy.

If the returned item is approved after inspection, we will issue a full refund to your original payment method within 7 business days.

If you prefer an exchange instead of a refund, simply let us know when submitting your return request. If you choose a different product, any price difference, additional shipping charges, customs duties, taxes, or other related costs may be your responsibility.

6. Return Shipping

If the return is due to our error, such as receiving the wrong item or a defective product, we will cover the return shipping costs.

If you are returning or exchanging an item for personal reasons, including a change of mind or size preference, the return shipping cost will be your responsibility. Any shipping charges for the replacement item may also apply.

7. Return Locations

We accept returns through our return facilities in Pakistan, the United States, the United Kingdom, and the Netherlands.

Customers must return their order to the same country from which the package was originally shipped.

Please get in touch with our support team before sending any item back. We will provide the correct return address and detailed return instructions.

8. Shipping Availability

We ship to many locations worldwide. However, shipping may not be available in certain countries or regions due to local regulations, carrier restrictions, or operational limitations.

If we are unable to ship to your location, you will be notified before your order is processed.

9. Final Notes

By placing an order with The Trendy Jacket, you agree to the terms outlined in this Returns & Refund Policy.

If you have any questions, our support team is always happy to assist you.

Thank you for choosing The Trendy Jacket.

Contact Us:

Company Registered: THE LEATHER HAWK LTD

Website Name: The Trendy Jacket

Website Link: https://thetrendyjacket.com/

Email: support@thetrendyjacket.com

Head Office Address: 23 lodges close Northampton NN5 6SH

Phone: +447476888071

Business Hours: Monday to Friday, 9 AM to 5 PM